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The
MEU is committed to ensure that the services it provides to its
clients significantly improve their operations and create
long lasting value to their customers. The operations of the Unit
are guided by three key principles.
A
Client-Focused Approach
Teamwork
and the development of an excellent working relationship with client staff
are a priority for the MEU in all its assignments. We measure our
success through our ability to work with and through client personnel. Our
goal is to
deliver a service that builds lasting improvements into a client's
performance and one that extends well beyond the project's life cycle.
The
formation of a project team that brings together MEU's consultants and client staff,
provides the best opportunity for skills transfer between MEU
and client organisations. This ensures commitment to a common goal
and promotes a culture of change and continuous improvement.
Excellence
In
all its undertakings, MEU tailors its team of consultants to the specific requirements
of each client and project. This is intended to provide the right mix of skills, knowledge
and expertise and the best possible service. Project work is
also constantly monitored and examined by a Project Review Board to ensure
that terms of reference are appropriately met, milestones are achieved,
timeframes are observed and that the end result will add value to the client’s
operations.
Based
on its past experiences and successes, the Unit has developed model
project methodologies to provide a framework that ensures a service
of a consistently high quality.
Staff
Development
To deliver a high quality
service at all times, the Unit endeavours to continuously
develop the skill base of its consultancy staff in order to reflect the
evolving needs of its clients. Professional development is therefore
an ongoing process at MEU.
Following
systematic and regular training needs analysis, every individual in the
Unit is provided with the opportunity to follow training programmes to
strengthen and broaden current skills and develop new competencies.
In-house
staff development is also pursued. Senior consultants dedicate a lot of
time and effort to mentor and coach junior staff. A system of regular
reviews also ensures that members of staff receive performance evaluations
and feedback to guide them in their career development.
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