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MEU
adopts a phased approach to Business Process Re-engineering which involves
the carrying out of a Strategic Business Audit, a Diagnostic Phase and
Process Renewal, followed by Delivery and Evaluation of the project.
The
Strategic Business Audit provides MEU’s Consultants with an
understanding of the organsiations strategies and how these are delivered
by the various departments.
The
Diagnostic Phase, which may commence in parallel with the Strategic Business
Audit identifies critical processes, bottlenecks and ‘best practices’ that can serve as benchmarks
for improving the organisation's performance.
The
Process Renewal stage develops improvements to the current business processes
and assesses the adequacy of technology to streamline and facilitate the
business operations.
The
final stage involves the formulation of a detailed Implementation Plan to
ensure the accomplishment of any human resource re-alignment programme and
refinement
of business processes associated with the formulation of operational policy.
Devolution
of Trading Licences
Following
the submission of an MEU report regarding the devolution of Trading
Licences, Cabinet approved the implementation of the proposals in this
report. Thereafter the MEU was involved in the drafting of the necessary
legislation and in co-ordinating the migration of trading licences from
the Police to the various regulatory Authorities. It was also involved with
the rationalisation of licencing processes and the setting up a one-stop-shop
concept within Local Councils in respect of licence administration.
Customer
Care System in Local Council Offices
The
Customer Care System was an initiative developed by the Ministry of
Justice and Local Government in order to provide an electronic means for
the lodging of complaints with Local Councils. Complaints or queries from
the public were to be forwarded to the competent Ministry which would be
obliged to provide a response within a specified time frame. MEU had
been tasked with the process of developing the business aspect of the
process as applicable to the Public Sector.
Following
a pilot period, MEU was tasked to review the operations derived from that
period and to continue with the development of the system for its eventual
full launch. The Project is currently in progress.
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